Refund &Cancellation Policy

This Refund & Cancellation Policy explains how AfterrMatch handles cancellations, refunds, booking credits, payment issues, and rescheduling requests.

Unless separate terms are provided for a specific service, this policy applies to court bookings, memberships, event registrations, corporate bookings, private events, and other paid AfterrMatch services.

Certain bookings or events may have additional conditions. Where separate conditions are clearly communicated before payment, those service-specific conditions will also apply.

Court booking cancellation eligibility depends on how early the request is made and whether the booked time has already been reserved exclusively for the customer.

• All court bookings are subject to the cancellation terms displayed at the time of booking.
• Where no separate booking terms are displayed, cancellation requests should be made at least 24 hours before the scheduled booking.
• Cancellation requests must be submitted through the available booking platform or by contacting the AfterrMatch support team.
• Eligible cancellations may receive a refund, booking credit, or rescheduling option.
• Late cancellation requests may not qualify for a refund or credit.
• Failure to arrive for a confirmed booking may be treated as a no-show.
• No-shows are generally not eligible for refunds or booking credits.

Membership plans provide access to selected benefits, privileges, rates, events, or community opportunities. The applicable inclusions are communicated at the time of membership.

• Membership fees are generally non-refundable once the membership has been activated.
• Membership benefits begin from the activation or commencement date communicated to the member.
• Exceptional refund requests may be reviewed individually.
• Approval may depend on whether membership benefits have already been used.
• Membership upgrades are subject to availability and the applicable price difference.
• Membership transfers are not permitted unless expressly approved by AfterrMatch.
• Approved membership changes may be subject to administrative conditions.

Exceptional circumstances may include a duplicate payment, an administrative error, or a situation in which AfterrMatch is unable to provide the purchased membership.

This section applies to tournaments, workshops, community games, coaching sessions, social activities, and other ticketed or registered events.

• Tournament and workshop registrations are subject to event-specific cancellation deadlines.
• Community game registrations may be transferred, credited, or rescheduled where expressly permitted.
• Private event cancellations are governed by the confirmation document or booking communication.
• AfterrMatch may change an event schedule, format, venue, or timing when reasonably necessary.
• When AfterrMatch cancels an event, eligible participants may receive a refund, credit, or alternative date.
• Weather-related postponements may be moved to another suitable date.
• Failure to attend an event without prior cancellation may be treated as a no-show.

Corporate events, private celebrations, group sessions, and customized experiences may involve advance planning and reserved resources.

• A corporate or private event is confirmed only after written confirmation from AfterrMatch.
• A deposit or advance payment may be required to reserve the date and facilities.
• Cancellation timelines may vary according to the scale and requirements of the event.
• Refund eligibility may reduce as the event date approaches.
• Costs already incurred for vendors, customization, food, staffing, or production may be deducted.
• Rescheduling requests are subject to venue and service availability.
• The revised date may be subject to current pricing and additional costs.

A failed, interrupted, pending, or incomplete transaction is not considered a confirmed booking unless a valid confirmation is issued.

In some cases, failed transaction amounts may be reversed automatically by the bank or payment gateway without action from AfterrMatch.

Once a refund is approved, AfterrMatch will initiate the amount to the original payment method wherever technically possible.

Processing time begins after the refund request has been reviewed and formally approved. Weekends, public holidays, banking delays, and payment-provider procedures may extend the time required.

Unless otherwise approved in writing, refunds may not be available in the following situations:

• No-shows or missed court sessions
• Late arrival resulting in reduced playing time
• Services or sessions that have already been used
• Memberships after activation, except where approved
• Event registrations after the applicable cancellation deadline
• Cancellations caused by a violation of club rules
• Removal from the premises because of unsafe or inappropriate conduct
• Convenience fees or payment processing charges where non-refundable

AfterrMatch may review exceptional circumstances individually, but submitting a request does not guarantee approval.

Depending on the circumstances, AfterrMatch may offer an alternative date, booking credit, partial refund, or full refund. The available option will depend on whether the service can reasonably be rescheduled and whether costs have already been incurred.

Follow these steps when requesting a refund, booking credit, or rescheduling review:

AfterrMatch may update this Refund & Cancellation Policy from time to time to reflect changes in services, booking systems, payment providers, business practices, or legal requirements.

The most recent version will be published on this page. The date below identifies when the policy was most recently updated.

Contact AfterrMatch for questions about cancellations, refunds, payments, booking credits, or rescheduling.